Privacy policy

Privacy Policy – DodoHaus
Last updated: November 26, 2025

DodoHaus operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). DodoHaus is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us.

By using the Services, you acknowledge that you have read this Privacy Policy and understand how we handle your personal information.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. This does not include information that is collected anonymously or de-identified. We may collect the following categories of personal information:

  • Contact details: name, address, billing address, shipping address, phone number, email address

  • Financial information: credit/debit card details, transaction information, payment confirmation

  • Account information: username, password, preferences, settings

  • Transaction information: items viewed, added to cart, purchased, returned, exchanged, or cancelled

  • Communications with us, including customer support inquiries

  • Device information: device type, browser, IP address, network connection

  • Usage information: interaction with the Services, including navigation and clicks

How We Collect Personal Information

We may collect information:

  • Directly from you when you create an account, make a purchase, or communicate with us

  • Automatically through cookies, device tracking, and usage data

  • From Shopify or other service providers who support our business operations

How We Use Your Personal Information

We use your information to:

  • Provide, manage, and improve the Services, including processing orders, returns, and account management

  • Personalise your shopping experience, such as recommending products

  • Communicate with you, including customer support and service updates

  • Send marketing communications if you have opted in

  • Protect against fraud, illegal activity, or security threats

  • Comply with legal obligations or respond to lawful requests

How We Share Your Personal Information

We may share your personal information:

  • With Shopify and other service providers for payment processing, shipping, IT support, and analytics

  • With marketing partners to deliver personalised advertising if you have opted in

  • With third parties you have authorised (e.g., shipping services or social media integrations)

  • Within our corporate group or affiliates

  • If required by law or to enforce our rights

Children’s Data

The Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If a parent or guardian believes we have collected personal information from a child under 13, please contact us to request deletion.

Security and Retention

We take reasonable steps to protect your personal information, but no system is completely secure. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices (NZ)

Under the Privacy Act 2020, you have the right to:

  • Access personal information we hold about you

  • Correct inaccurate information

  • Complain to us or the Privacy Commissioner if you believe your privacy rights have been breached

You can also manage your communication preferences, including opting out of marketing emails.

International Transfers

Your personal information may be stored or processed outside New Zealand, but we take reasonable steps to ensure it is protected.

Third-Party Websites and Links

We are not responsible for the privacy practices of third-party websites linked from our Services. Please review their privacy policies before providing personal information.

Contact

For questions or to exercise your privacy rights:
Email: dodohauspottery@gmail.com
Address: 909/45 Union Street, Auckland Central, Auckland, 1010, NZ