Shipping policy

Processing time
Orders are hand-packed and dispatched within 5 business days of payment, not counting weekends and public holidays.

Delivery
We ship with NZ Post and you’ll get a tracking number by email once your order is on its way. Delivery usually takes 2 to 5 business days depending on where you are. These are estimates only, as NZ Post timeframes can vary.

Shipping costs
Shipping is calculated at checkout based on the weight of your order and your location.

Breakages in transit
Ceramics are fragile, so everything is packed with plenty of care. If something does arrive broken, email dodohauspottery@gmail.com within 7 days of delivery with a photo and we’ll replace or refund it.

Lost parcels
If your parcel hasn’t arrived and tracking hasn’t moved, get in touch and we’ll sort it out with NZ Post.

International shipping
We currently ship within New Zealand only.